At Kay's Aromatherapy & Healing LLC, we are committed to protecting your privacy. This section outlines the types of information we collect from you when you interact with our website, products, and services.
Personal Information: This includes your name, email address, mailing address, phone number, and other contact details provided when you register for an account, subscribe to our newsletter, or make a purchase.
Payment Details: When you make a purchase, we collect necessary billing information, such as credit card numbers or other payment method details. Please note that we do not store full credit card numbers on our servers; this information is securely processed by our third-party payment gateways.
Order Data: Details related to your purchases, including product names, quantities, prices, shipping information, and order history.
Contact Information: Any information you provide when contacting our customer support team, such as inquiries, feedback, or support requests.
Account Data: Information associated with your user account, including usernames, passwords (encrypted), preferences, and saved settings.
Browsing Behavior: Data about how you use our website, including IP address, browser type, operating system, referral source, pages viewed, time spent on pages, and navigation paths.
Cookies & Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site usage, and personalize content.
The information we collect is used to provide, maintain, and improve our services, as well as to communicate with you effectively.
Order Processing: To process your purchases, fulfill orders, and manage returns and exchanges.
Customer Service: To provide support, respond to your inquiries, and resolve any issues you may encounter.
Marketing Communications: To send you newsletters, promotional offers, and updates about our products and services, where you have opted in to receive them.
Product Recommendations: To personalize your experience and recommend products and services that may be of interest to you.
Account Management: To manage your account, verify your identity, and provide access to features and services.
Business Operations: For internal record-keeping, data analysis, research, and to improve our website functionality and user experience.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted third parties under specific circumstances:
Third-Party Service Providers: We engage various third-party service providers to perform functions on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping carriers (e.g., USPS, FedEx), email marketing tools (e.g., Mailchimp), website hosting platforms, and analytics providers (e.g., Google Analytics). These providers have access to personal information needed to perform their functions but are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
We implement a variety of security measures to protect your personal information. These include using secure servers, encryption technologies (SSL/TLS) for data transmission, and maintaining strict access controls to prevent unauthorized access, disclosure, alteration, or destruction of your data. Our employees are granted access to your data only on a need-to-know basis and are subject to strict confidentiality obligations. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
When you place an order, we collect necessary billing and shipping information to process your transaction securely and efficiently. This includes your name, address, email, phone number, and payment details. We utilize secure payment processing systems to ensure the confidentiality and integrity of your financial information. This data is used for order confirmation, shipment tracking, fraud prevention, and to provide customer support related to your purchase. We retain order data for record-keeping and customer service purposes.
What are Cookies? Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.
Why We Use Them: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, track user interactions, and deliver personalized content and advertisements. This helps us understand how our website is used and allows us to improve its design and functionality.
Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website.
Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. For example, we use Google Analytics to gather data on page views, visitor sources, and other metrics to improve site performance and user experience.
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
From time to time, we may offer contests, giveaways, or promotions. If you choose to participate, we may collect personal information such as your name, email address, and mailing address to administer the promotion, contact winners, and fulfill prizes. By participating in these promotions, you consent to the collection and use of your information as described in the specific promotion's terms and conditions, in addition to this Privacy Policy. Your information may also be shared with third-party partners involved in the promotion, but only to the extent necessary to facilitate the event.
Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
You have certain rights regarding the personal information we hold about you:
We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]
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