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Our mission is to empower individuals on their wellness journey by providing ethically sourced, high-quality aromatherapy and healing products that promote balance, harmony, and natural well-being.
We are committed to transparency and sustainability. We are trusted suppliers who uphold fair trade practices, environmentally responsible cultivation methods, and cruelty-free testing. Our ingredients are traceable to their origin.
Many of our products are formulated with natural and gentle ingredients. However, individual sensitivities vary. We recommend reviewing the ingredient list on each product page and performing a patch test before full application, especially if you have known allergies or very sensitive skin.
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. For more details, please visit our dedicated Returns & Refunds page.
Find answers to your most common questions about placing orders, payment, shipping, and our return policy at Kays Aromatherapy & Healing.
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You'll be guided through providing shipping information and payment details.
We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient transactions. All payments are processed through a secure gateway.
Shipping costs vary based on your location and chosen shipping method, calculated at checkout. Standard delivery within the US typically takes 3-7 business days, while express options are available for faster delivery.
Yes, we do! International shipping options and costs are calculated at checkout. Please note that customs duties and taxes may apply upon delivery, which are the responsibility of the recipient.
We accept returns for unused and unopened products within 30 days of purchase. To initiate a return or exchange, please contact our customer service team with your order number. Customized or perishable items may have different return policies.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to monitor the status and estimated delivery date of your package.
Always dilute essential oils before topical application. Keep them out of reach of children and pets. Avoid contact with eyes and mucous membranes. Consult a healthcare professional before use if pregnant, nursing, or have a medical condition.
Always test the soap on a small area of skin (such as the inner wrist) before full use to ensure there are no allergic reactions or sensitivities to essential oils, botanicals, or natural ingredients.
Handmade soaps contain oils, botanicals, and fragrances that can irritate the eyes.
If contact occurs, rinse thoroughly with cool water.
These soaps are crafted for cleansing the skin.
Do not ingest.
Do not use internally.
If you experience redness, itching, burning, or discomfort, stop using the product immediately.
Seek medical advice if symptoms persist.
Keep soap in a cool, dry place away from direct sunlight to preserve scent and quality.
Allow the bar to dry between uses to extend its lifespan.
Even natural and organic ingredients can trigger allergies.
Check the full ingredient list if you have sensitivities to:
Nuts (nut-based oils)
Coconut
Botanicals (lavender, eucalyptus, etc.)
Essential oils
Goat milk or honey
While natural, essential-oil-based soaps can be potent.
Use mild varieties for young children and avoid bars with strong essential oils like peppermint, eucalyptus, or tea tree.
Some essential oils can be harmful to animals even with small exposure.
Do not apply to open wounds, rashes, or infected areas unless approved by a healthcare provider.
Certain essential oils are not recommended during pregnancy.
If pregnant or nursing, consult with a healthcare provider before using highly scented or essential-oil-rich bars.
Ensure all soap residue is rinsed off the skin to prevent dryness or irritation.
Handmade soaps may vary in:
Color
Shape
Scent strength
Always extinguish candles when:
Leaving the room
Going to sleep
Children or pets are present and unsupervised
Place candles on:
Flat, level surfaces
Heat-safe candle holders
Away from anything that can catch fire (curtains, bedding, paper, décor)
Before lighting:
Trim wick to ¼ inch
Prevents soot, mushrooming, and large flames
Helps candle burn cleanly and evenly
Avoid placing near:
Open windows
Fans
Air vents
Drafts cause:
Uneven burning
Excessive soot
Tunneling
Flickering flames (fire hazard)
Let the candle burn until the top layer of wax melts all the way to the edges (usually 2–4 hours).
This prevents tunneling and helps candles last longer.
Burning too long can:
Cause wick to move or mushroom
Overheat the container
Create a dangerous flame size
Allow the candle to cool for at least 2 hours before relighting.
Remove:
Wick trimmings
Matches
Dust or debris
Anything inside the wax can become a fire hazard.
Even organic candles can be dangerous if:
Knocked over
Chewed
Touched when hot
Always store candles safely.
Most containers should not be burned all the way to the bottom due to overheating risk.
Do NOT blow directly on the flame.
Use:
A candle snuffer
Wick dipper
Lid (if approved for use)
This prevents:
Hot wax splatter
Excess smoke
Store candles:
In a cool, dry area
Away from sunlight and heat
This preserves scent strength and prevents organic wax from sweating.
Even though your candles are organic:
Some customers may be sensitive to essential oils
Always list all fragrance ingredients
Recommend testing in a well-ventilated area first
Can't find the answers you're looking for? Our friendly team is here to help! Reach out to us through any of the options below.
Crafting exquisite organic soaps and candles for a luxurious, natural experience.
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